Ask Customers What They Want
Solid insight into customers’ needs, wants, likes, and dislikes can help you beat the competition. A comprehensive customer feedback survey provides answers to these questions.
An online survey is an effective way to learn about customer satisfaction and to conduct market research.
These online surveys can be distributed quickly and easily to a customer base of any size, anywhere in the world.
Experience and Credibility
We’ll make your customer survey project a success.
We have the experience and the tools to conduct any size online customer experience survey, having planned and conducted many of these surveys for B2B firms.
Instead of doing it in-house, outsourcing the survey project gives the survey more credibility in the eyes of the participants. It shows your customers that you are serious about getting their feedback. This translates into a higher participation rate.
High response rate
One measure of a good survey is a high response rate. By asking relevant and engaging questions and carefully designing the flow we’ve been able to achieve response rates of around 40%. Our record response stands at 71%.
A high response rate is an indication of your customers’ “pent-up” desire to provide feedback. We see this often when companies launch their first-ever survey. The fact that you’re reaching out to get your customers’ opinion is seen in a very positive light.
Customer Survey Topics
From customer satisfaction to in-depth market research, and anything in between, we design your firm’s customer survey to address the topics that are important, such as:
- Net Promoter Score
- Product and services
- Customer loyalty
- Customer needs
- Brand image
- Sales organization
- Customer service
- Tech support
Complete Customer Satisfaction Survey Support
Design, Distribution, and Analysis
From developing the survey questions and distributing the client satisfaction survey to analyzing the responses, interpreting the results, and compiling the final report, we provide complete support.
The goals of the survey need to be clearly defined. Customer satisfaction to comprehensive market research, and anything in between, we’ll develop a survey that provides the customer feedback that you’re looking for.
A good customer feedback survey asks questions that are both important to the firm and relevant to the customers. Also, completing the survey should not take too much time to prevent participants from abandoning the survey.
Programming and testing
Next, the survey needs to be programmed and tested to make sure it has the proper structure and flow, looks good online, and is easy to complete.
Simple or complex
From simple customer satisfaction surveys to comprehensive market research studies covering a large product portfolio, we can develop your B2B customer experience survey.
Local or global
We can easily distribute your online survey to any size customer list, from a small number of US-based participants to a large, global audience. Multi-lingual surveys are also an option.
Managing the survey
We launch the survey and send out email invitations and reminder emails. In addition, we monitor the survey and participant activity to take care of issues such as bounced emails, premature exits, etc.
After the survey has closed, we start the data analysis and tabulation. The results and analysis are documented in a detailed survey report.
You get our interpretation of what the survey means, our observations, and recommendations. This covers areas such as customer satisfaction, Net Promoter Score, loyalty, needs, pricing, competitive positioning, etc.
Find out what your customers think and want with a professional customer feedback survey.Let's Talk