Our customer survey services help you find out what your customers think of your company, products, services, and how you compare to the competition.
Customers are a great source of information for finding out what you’re doing right and what needs to improve.
Customer Survey Services
An online survey is a very effective and cost-efficient way of collecting customer feedback. This type of survey can be distributed quickly and easily to a customer base of any size, literally anywhere in the world.
We have experience conducting comprehensive online surveys for B2B firms that go beyond the typical “postcard” with just a few questions.
Our professionally crafted online surveys have shown high response rates. This adds to your confidence in the results. An in-depth survey provides insight into topics such as:
- Product satisfaction
- Need for new products or services
- Strengths and weaknesses
- Competitive position
- Strongest markets
- Future purchase intent
- Net Promoter Score
- Brand position
- Experience with sales reps and customer service
We provide complete support to make your next survey a success:
- Defining survey goals
- Developing questions
- Coding, testing, and launch
- Survey monitoring
- Response analysis
- Detailed survey report
Find out what your customers are thinking with a comprehensive survey. Contact us to discuss your survey goals.