Customer Survey Services
What do your customers think about your business?
Customers are a great source of information for finding out what you’re doing right, what needs to improve, and what products and services they want to buy. With our customer survey services you can find out what customers think of your company, the products they’re looking for, and how you compare to the competition.
An online survey is a very effective and cost-efficient way of capturing the voice of the customer. These surveys can be distributed quickly and easily to a customer base of any size, anywhere in the world.
Customer Survey Topics
An in-depth survey provides insight into topics such as:
- Product satisfaction
- Product usage
- Need for new products
- Strengths and weaknesses
- Competitive position
- Best vs. weakest markets
- Actual vs. perceived competition
- Price vs. value
- Future purchase intent
- Net Promoter Score
- Brand position
- Sales rep performance
- Customer service
- Technical support
Find Out What Customers Want with A Survey
It is safe to assume that you want to do a better job of serving the customer. But, what is working and what’s not? How do you know and how do you find out?
No matter what you’re selling, it’s very important to understand what solutions your customers are looking for, who they are buying from, and why. Solid insight into customers’ needs, wants, likes, and dislikes can help you beat the competition. A comprehensive customer survey can provide the answers.
Find out what needs to be improved and get ideas for new products or services. Fixing what’s important in the eyes of your customers leads to higher customer satisfaction, more sales, better profits, improved retention rate, and increased market share.
Just having a “gut feel” about your customers’ needs, likes, and dislikes is not a sound basis for making business decisions. Instead of relying on anecdotal information from a handful of customers or sales reps, why not ask your customers directly through an in-depth customer satisfaction survey?
Simple or Complex,
Local or Global
Simple customer satisfaction surveys, in-depth market research studies, single product or multi-product portfolio, we have developed many customer feedback surveys for B2B firms.
From a small US-based audience to a large, global audience, and everything in between, we can process any size and type of customer list.
One measure of a good survey is a high response rate. Our customer satisfaction surveys typically show response rates from 30% to 40+%. To date, the best ever response rate stands at 71%.
Complete Customer Survey Support
From developing the questions and launching the survey to analyzing the responses, interpreting the result, and compiling the analysis report, we work with you to make sure that your customer survey produces real, actionable insight.
- Defining survey goals
- Developing questions
- Coding and testing
- Launching online survey
- Monitoring active survey
- Analyzing responses
- Developing detailed survey report
- Making recommendations
Find out what your customers want with a comprehensive customer survey. Contact us to learn more.